📜 Refund Policy

At Low Key Dispensary NYC, we want every customer to feel confident about their purchase. Because cannabis products are regulated and consumable, all sales are generally final.

For health, safety, and compliance reasons, we are unable to accept returns or exchanges on cannabis products once they have left the store, except in limited circumstances described below.

✅ Eligible Replacements

We may consider a replacement or store credit when:

• The product was defective or damaged at the time of purchase.

• You received the incorrect item in your order.

• There is another verified issue with the product or order that our team determines qualifies for resolution.

To request assistance, please contact us within 7 days of purchase and provide:

• Your receipt or proof of purchase

• The product name

• A description of the issue

• Photos of the product or packaging, where applicable

📧 Email: info@iowkeydispensarynyc.com

📍 Low Key Dispensary NYC
185 Greenwich St LL3110
New York, NY 10007
United States

💳 Refunds & Store Credit

When a product qualifies for resolution, Low Key Dispensary NYC may offer, depending on the circumstances:

• A replacement product

• Store credit

• Another appropriate resolution determined by our team

Cash refunds are not normally provided.

Any replacement or store credit is subject to review and approval by Low Key Dispensary NYC.

⚠️ Important Conditions

We reserve the right to refuse a return, replacement, or credit if:

• The request is made outside the stated return period.

• Proof of purchase cannot be provided.

• The product has been excessively used.

• The product was damaged after purchase.

• The issue results from improper storage, handling, or use.

• The product does not meet our eligibility requirements for replacement or store credit.

Products should be kept in their original packaging whenever possible.

🌿 Customer Satisfaction

While cannabis regulations limit the types of returns we can accept, customer satisfaction remains important to us.

If you experience an issue with your purchase, please contact our team. We will review the situation and do our best to provide a fair resolution while complying with applicable New York State cannabis regulations and consumer protection requirements.

📍 Contact Us

Low Key Dispensary NYC

📍 185 Greenwich St LL3110
New York, NY 10007
United States

📧 info@iowkeydispensarynyc.com

Thank you for choosing Low Key Dispensary NYC and for understanding the health, safety, and regulatory requirements that apply to cannabis products.